Balances look wrong or will not refresh

Select Try again on the warning banner. Printer keeps showing the last known balances until the refresh succeeds. Trading is paused while balances are unavailable.

My funding window expired

Open the launch panel and use Continue funding. Do not send a second deposit to the old address.

My launch failed

The launch panel shows the reason. Edit the configuration if needed, then Retry launch.

A trade said its outcome is unknown

The connection dropped after the request was sent (or the request is still running), so it may have gone through. Printer refreshes your balances right away. Check the activity log and your wallet balances before trying again. Printer never sends the same trade twice on its own.

The warning offers Retry same order (or Retry same request). It re-sends the original request under the same identity, so it can never execute twice: if the first one went through, you get its result back. A new click on Buy or Sell is a new order.

The same applies to launches, funding, liquidity pulls, fee claims and locks, airdrops, collections, distributions and starting automations.

Funding says it needs attention

A funding transfer did not finish as expected, for example it reverted or never confirmed. Printer stops sending until it has been checked, so nothing is paid twice. Do not send another deposit. The panel shows the last error, and support can help if it does not clear.

Once support has checked it, the panel shows Resolved by support with the outcome. Funded means every wallet received its funds and you can launch as usual. Refunded or failed closes the project for good: it cannot be launched, so create a new project to try again.

A panel says it crashed

If one part of a page fails to display (for example the chart or a tab in the trading workspace), only that part is replaced by a short notice with Retry. The trade ticket and the rest of the page keep working. If a whole page fails, choose Try again or go back to your projects. Nothing is sent because of a display problem. If it keeps happening, tell support what you were doing and any reference shown.

The chain shows Degraded

One of the chain’s services is not fully ready. Wait for it to recover. The bottom bar and the chain selector update automatically.

Still stuck?

Contact support from the sign-in page or the Telegram link in the bottom bar, and include what you were doing and any order or transaction IDs.